FAQ

Got questions? We’ve got answers! Check out our Frequently Asked Questions to find the information you need. 

1. What is Candy Carousel?
Candy Carousel is an e-commerce shop based in Edmonton, Alberta, Canada. We specialize in bringing the most popular Swedish candies, including viral TikTok favorites like BUBS and Skulls, right to your door.

2. Do you offer gluten-free, gelatin-free, or vegan candy?
Yes! We offer a range of options that are gluten-free, gelatin-free, and vegan. You can find the specific details on the product pages of each candy.

3. Where do you ship?
We ship across Canada and to the contiguous US. Shipping times and rates will vary depending on your location. At checkout, you can find shipping options based on your delivery address.

4. How long will my order take to arrive?
Shipping times typically range between 3-7 business days within Canada and 5-10 business days for the contiguous US. You’ll receive tracking information as soon as your order ships.

5. How can I track my order?
Once your order is processed and shipped, you will receive a confirmation email with tracking details. You can use the tracking number to monitor your delivery.

6. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

7. Can I cancel or modify my order?
We process orders quickly, so if you need to cancel or make changes, please contact us within 24 hours of placing your order. Unfortunately, once your order has shipped, we cannot make any changes.

8. Do you accept returns?
Due to the nature of our products, we do not accept returns. However, if your candy arrives damaged or you received the wrong item, please contact us at candycarousel.ca@gmail.com, and we’ll make it right.

9. Are there any special promotions or discounts?
Follow us on Instagram and TikTok (@candycarousel.ca) for updates on exclusive offers, new product drops, and viral candy trends.

10. How can I contact customer service?
You can reach us by email at candycarousel.ca@gmail.com. We aim to respond within 24-48 hours.